About the Role:
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We're looking for a dedicated, experienced Female Gym Branch Manager to lead our Dubai location. In this role, you will manage branch operations, lead a talented team, and create a standout member experience that drives membership growth.
What You'll Do:
- Oversee all aspects of branch operations, including staff management, member engagement, revenue generation, and facility maintenance.
- Keep the facility clean, safe, and well-organised every day.
- Coach your team, give regular performance feedback, and support their professional development.
- Build a positive, inclusive culture based on teamwork, accountability, and excellent service.
- Develop strategies to improve member engagement, satisfaction, and retention.
- Build strong relationships with members through personal interactions, and handle enquiries, concerns, and feedback promptly and professionally.
- Plan and run sales and marketing initiatives to grow memberships and personal training sales.
- Set and achieve revenue targets, track KPIs, and maximise profitability.
- Analyse market trends, competitor activity, and member feedback to spot opportunities for growth.
- Create maintenance schedules and procedures that keep equipment running with minimal downtime.
- Work closely with department heads to keep operations running smoothly.
- Ensure compliance with health and safety regulations, industry standards, and company policies.
- Manage budgets, control costs, and find opportunities for savings and efficiencies.
What You'll Bring:
- Proven experience managing branch operations in the fitness industry, with a record of meeting or exceeding targets.
- A recognised Personal Training or Group Exercise qualification.
- Strong team leadership skills and the ability to motivate a diverse team of fitness professionals and support staff.
- Excellent customer experience skills and a welcoming, supportive style.
- Experience with membership retention strategies and keeping satisfaction and loyalty high.
- Strong staff training and development skills.
- The ability to plan and deliver sales initiatives that grow membership and revenue.
- Good knowledge of industry regulations and legal and safety standards.
- Familiarity with CRM systems.
- Fluent Arabic (spoken and written).
- Currently based in the UAE.
- A humble, knowledgeable, and experienced leader.
Package:
- Salary: AED 12,000 – 15,000 per month.
- Quarterly incentive, plus commission on group exercise and personal training sessions you deliver, on top of your salary.
- Employment visa provided.
- Annual flight ticket allowance, paid yearly.
- 30 calendar days of paid annual leave.
- Medical insurance (NAS).
- Uniform provided.
- Education support and sponsorship for competitions.
- Schedule: 48 hours per week over 6 days, with up to 50 PT sessions per month.
