About the Role
This position is responsible for ensuring the availability of Digital Services Platforms (DSP) devices and coordinating customer engagements effectively. The successful candidate will manage daily assignments related to customer service and sales activities, ensuring a high level of professionalism and adherence to guidelines. This role requires a proactive approach, with readiness to handle urgent requests outside of regular business hours, fostering teamwork and collaboration.
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Key Responsibilities
- Ensure DSP device availability.
- Receive daily assignments from the designated sales support unit, capturing customer information, appointment slots, and locations.
- Coordinate with customers on visit purposes and time slots.
- Verify documentation at customer’s premises per RRMC guidelines and capture these documents on DSP for renewal purposes.
- Maintain professional attire and etiquette when visiting and approaching customers.
- Coordinate with designated back office Point of Contact (POC) for guidance related to requests or issues with DSP devices.
- Be on-call and prepared to handle ad-hoc/urgent requests even after business hours.
- Share daily attended requests with status updates to the respective POC or on SharePoint.
- Act as a team player to support colleagues.
Qualifications, Experience, Skills, and Competencies
Qualifications:
- Minimum diploma in sales, marketing, business administration, or a relevant field with at least 6 months to 1 year of customer service/sales work experience, preferably in telecommunications.
Experience:
- Minimum 1 to 3 years of experience in a customer service/selling or related role, preferably in the telecom industry; with at least 6 months to 1 year of selling experience.
- Experience in Telecommunications and biometric document verification is a plus.
Skills:
- Demonstrates a 'my business & customer-first' mentality by taking ownership and ensuring end-to-end service is provided to supported business verticals.
- Leads by example by positively embracing change and driving consistency, compliance, and implementation initiatives.
- High standard for personal motivation and initiative.
- Comfortable interacting and building relationships with individuals across all levels and areas of the firm.
- Works collaboratively and independently in high-pressure environments while managing competing priorities.
- Strong time-management and organizational skills.
- High standard of telecommunication product and service knowledge.
- Strong communication and negotiation skills.
- Fluency in English; proficiency in Arabic, Hindi, Urdu, or Malayalam is preferred.
- Effective interpersonal skills.
- Strong written and spoken communication skills required.
- Proficient in PC skills (Excel, Word) required.
- Proven ability to deliver quality deliverables.
- Demonstrable skills in stakeholder management and highly effective organization.
