As a Field Application Engineer, you will be responsible for providing hands-on technical support, troubleshooting, and problem-solving for advanced robotic solutions in the spot & stretch products environment.
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Responsibilities
- Customer Implementation Support: Act as the technical expert for robot implementation, assisting customers with the setup, integration, and optimization of robotic systems in their environments.
- Robotics Hardware Expertise: Demonstrate a strong understanding of robotics hardware components, including robotic arms, sensors, actuators, and related mechanical/electrical systems.
- Robotics Software Expertise: Coding ability to assist with integration between Orbit and customer work order systems is desirable.
- System Architecture and Design: Provide expert knowledge on robot system architecture, ensuring that the integration of hardware and software components results in optimal performance and reliability.
- Collaboration with Teams: Work closely with internal teams, including systems engineering, product management, and sales/marketing, to ensure customer needs are met and to support product development and improvement.
- Customer Training & Support: Provide on-site or remote training for customers on robot operations, troubleshooting, and best practices.
- Troubleshooting & Problem-Solving: Act as a subject matter expert for troubleshooting complex technical issues with robotic systems, offering efficient solutions to minimize downtime.
- Feedback & Reporting: Gather feedback from customers regarding system performance, issues, and improvement suggestions.
- Sales Support: Support the sales and marketing teams by providing technical demonstrations, creating solution proposals, and explaining the value proposition of our robotic solutions to prospective customers.
- Documentation: Create and maintain technical documentation, including system configurations, implementation guidelines, troubleshooting guides, and training materials for both internal use and customers.
Qualifications
- Education: A degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field.
- Experience: Proven experience in robotics system implementation, integration, and support.
- Technical Expertise: Strong knowledge of robotics hardware, including robotic arms, sensors, and actuators.
- Problem-Solving & Troubleshooting Skills: Exceptional problem-solving skills with the ability to troubleshoot complex technical issues in a variety of environments.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively explain complex technical concepts to customers.
- Customer-Oriented: Strong customer service and relationship-building skills.
- Team Collaboration: Ability to work effectively in cross-functional teams.
Work Environment
This role involves both office-based work and customer-facing interactions, including on-site installations and troubleshooting. Travel to customer sites is required.
