Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
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This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Within the family, there is a range of technical and managerial customer on-site functions focused on managing the onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. The role solves various business systems, networking, and applications problems for standard industry servers and specialized or complex clustered environments.
Responsibilities
- Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve single- and cross-technology incidents independently and work with team members to resolve unusually complex issues.
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Identify additional services that could lead to future service revenue growth.
- Provide technical consulting during contract renewal discussions.
- Build and maintain strong relationships up to senior management level in assigned accounts.
Education and Experience Required
- Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired.
Knowledge and Skills
- Thorough knowledge of company products and services offerings, organization, competition, and market trends.
- Comprehensive business, technical, or functional knowledge at an expert level.
- Problem-solving skills (proactive, reactive, and creative).
- Provide suggestions for operational efficiencies.
