About the Role
We are currently seeking a Field Service Engineer (FSE) to support the Medusa Sustainment project. The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a Government-owned Medusa Command and Control (Medusa C2). This system allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat, and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted, and handheld operations, and our team supports the United States Air Force C-sUAS programs worldwide.
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The role will involve implementing and optimizing hardware and/or software products and multi-vendor systems at customer sites. Responsibilities include oversight and integration support for existing systems, installation of upgrades, problem diagnosis, resolution, and providing customer feedback and support. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to work independently as well as part of a team.
Location
This position will be based in either Kuwait, UAE, Jordan, Qatar, or Saudi Arabia.
Job Responsibilities:
- Provide field engineering and technical support services for maintaining and sustaining fielded C-sUAS systems, equipment, and software.
- Serve as the primary engineering representative at customer sites.
- Implement and optimize hardware and software products and multi-vendor systems.
- Oversee and integrate existing hardware, software, and network configurations.
- Manage the installation process of software maintenance releases or hardware upgrades.
- Diagnose and resolve product performance issues during installation.
- Identify areas for product improvement and approve/implement upgrades.
- Provide customer support and feedback on product performance issues.
- Prepare and conduct reports and presentations related to company products and services.
- Plan and conduct on-the-job training for field service technicians.
- Oversee and assist lower-level service technicians.
- Installation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware components.
- Conduct troubleshooting, fault isolation, and repair to the LRU level for all fielded systems authorized at his/her level.
- Prepare systems for operation, system software loading, operator training, and final system operational checks.
- Assist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility.
- Provide technical support for Airmen both on-site and telephonically.
- Conduct training as needed.
- Support program service desk as required.
- Conduct scheduled equipment inventories.
Qualifications
- Bachelor's degree and two (2) years or more of experience; 6+ years of experience will be considered in lieu of a degree.
- Active Secret level clearance.
- Security+ (Plus) certification.
- Experience with tactical networks and troubleshooting.
- In-field operator training.
- Experience troubleshooting computer systems and networks.
- Good verbal communication skills.
- Ability to effectively prioritize and execute tasks in high-pressure environments.
- Able to work independently and efficiently with short-term deadlines.
Desired Skills:
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
- Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.
- Strong written and oral communication skills; able to articulate ideas clearly via email, phone calls, and/or video teleconferencing.
- Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.
- Basic operational use of Linux.
- Experience in the operation and maintenance of Radar systems.
- Experience in the operation and maintenance of Electronic Warfare (EW) systems.
- Experience in the operation and maintenance of EO/IR camera systems.
- Experience with Wireshark data captures.
