At the company Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities where you can make a difference and where no two days are the same.
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As a Field Operations Manager, you will be based in Al Khobar and report to the Program Director. You will serve as a key driver of field execution, ensuring that day-to-day operations align with the Network Operations Center (NOC) to meet defined availability, reliability, and restoration targets.
Key Responsibilities:
- Incident Coordination: Support end-to-end incident responses by participating in technical bridges and coordinating with NOC, Field, RAN, Core, IP, and Cloud teams to ensure service restoration.
- Operational Execution: Oversee the incident lifecycle at a tactical level, ensuring tickets are assigned correctly and technical Root Cause Analysis (RCA) is completed for standard issues.
- Stakeholder Support: Facilitate communication between field teams and engineering to ensure operational alignment.
- Dispatch & Triage: Ensure accurate triage and prioritization of field tasks, managing the dispatch of technicians in strict alignment with NOC workflows.
- Performance Reporting: Contribute to Major Incident Reports using "5 Whys" analysis and follow up on vendor escalations for patches or workarounds.
- Safety & Compliance: Monitor field compliance with HSE (Health, Safety, and Environment) standards, LOTO procedures, and site access protocols.
- Process Improvement: Assist in updating technical procedures and field playbooks to improve restoration speed.
- Proactive Maintenance: Utilize NOC analytics and dashboards to coordinate routine maintenance and prevent recurring failures.
Your Profile:
- Operational Experience: 3+ years of experience in telecom field operations or incident coordination.
- Technical Knowledge: Solid understanding across RAN, Core (EPC/IMS/5GC), and Transport (IP/MPLS, MW/Optical).
- Infrastructure Familiarity: Technical knowledge of Fiber/FTTx, site power systems, and active network hardware troubleshooting.
- SLA Awareness: Working knowledge of SLA frameworks, KPI dashboards, and RCA methodologies.
- Documentation: Ability to follow and update SOPs, technical standards, and workflow documentation.
- Communication: Effective communication skills for influencing cross-functional technical teams and vendors.
Preferred Certifications:
- Relevant industry certifications: ITIL, CCNA, JNCIA, or Lean Six Sigma.
What You’ll Love Working With Us:
- A hands-on role where your technical coordination directly improves network stability.
- Access to a modern, data-driven NOC ecosystem with clear pathways to develop leadership capabilities.
- A collaborative environment focused on operational excellence and continuous improvement.
