About the Role
We are seeking a Field Sales Executive to engage directly with businesses in person, promoting and selling the company's products. This role is hands-on, requiring a proactive approach to walk into shops, showrooms, and offices to close deals face-to-face. You will explore which types of businesses are the best fit for the company, testing and scaling our outreach efforts based on your findings.
Initially, you will begin by selling our existing products and as new products launch, you will be the first point of contact for merchants. Your insights from the field will directly influence product development and sales strategies. Additionally, you will act as the company's representative on the ground, conducting merchant verification and field checks to validate businesses beyond online information and documents.
We are looking for a motivated and organized hustler who tracks outcomes, experiments with different strategies, and communicates effectively what works and what doesn’t.
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What You Will Do
- Visit and sign up new businesses across the UAE, demonstrating the company's products on-site and transitioning them from initial conversation to live account.
- Identify areas and types of businesses to prospect door-to-door and via local networks, ensuring your calendar is filled with meetings.
- Experiment with various areas, business types, pitches, and offers to determine what converts best, discontinuing ineffective methods and sharing weekly insights.
- Assist new customers with sign-up and verification documentation, ensuring a smooth handover to our customer team.
- Record every visit, meeting, and deal in our CRM so that progress can be tracked transparently.
- Communicate any objections, competitor offerings, and frequently asked questions from merchants with the sales, product, and marketing teams.
- Be the first to present new offerings to merchants and provide feedback on their reception.
Support Merchant Verification and Risk Investigations
- Conduct on-site visits to verify the validity of merchant business locations and ensure operations align with declarations.
- Document visits, including location details, observations, and evidence such as photographs when necessary.
- Identify and report any discrepancies between a merchant's declared business activities and observed facts during visits.
- Collaborate with the Risk team on focused field investigations for higher-risk or suspicious merchants, which includes locating businesses and validating their operations.
- Carry out mystery shopping or other on-site assessments as needed to verify the merchant's actual product offerings, services, and customer experience.
- Aid in post-onboarding investigations related to fraud, disputes, negative balances, or other account activities of concern to the company.
- Maintain detailed records of all risk-related visits and findings to support decision-making in underwriting and monitoring.
What You Need
- 2-4 years of experience in field sales, preferably targeting small and medium-sized businesses in the UAE.
- Relevant backgrounds may include payments, fintech, telecom, delivery platforms, or B2B software.
- Proven track record of achieving sales targets, substantiated by metrics.
- Resilience in facing rejection, maintaining motivation after slow days, and enjoying interactions with business owners.
- Ability to plan efficient routes, follow-up punctually, and manage your CRM effectively without oversight.
- Proficiency in explaining products succinctly to busy business owners in fluent English.
- Understanding of the payment processes for small businesses and the common frustrations they encounter.
- Familiarity with CRM systems and AI tools to enhance meeting preparation and prompt follow-ups.
- Residency in the UAE, holding a valid UAE driving license and owning a car.
Nice to Have
- Proficiency in Arabic, Hindi, Urdu, or other languages spoken by UAE business owners.
- Experience in selling payment solutions to merchants, such as card terminals or online payment systems.
- An existing network within sectors like retail, restaurants, cafés, clinics, or salons.
- Experience in launching products in new markets or being an early-stage team member at a startup.
