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About the Role
In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This shared purpose unites all 4,000 of us - regardless of our roles or locations. Creating impactful innovations requires uncompromising persistence, passion, and a desire to make a difference. At the company, you can learn, grow, and chart a diverse career.
The company works alongside a community of six fellow Diagnostics Companies at the company to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Field Service Engineer is responsible for ensuring Customer Excellence through troubleshooting, installation, preventative maintenance, and service repair needs on analyzers. The FSE serves as an external representative of the company and must convey expertise in the company's products, services, and capabilities while educating our customer business accounts.
This position is part of the Customer Support function located in Abha-Southern Region, Saudi Arabia. At the company, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. You will be a part of the Service Team and report to the Service Team Leader W/S. If you thrive in a fast-paced role and want to help build a world-class Service organization, read on.
Responsibilities
In this role, you will have the opportunity to:
- Perform advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base while maintaining tools and test equipment to ensure proper calibration.
- Complete assigned Regulatory Field Action Notes and Technical updates within specified due dates and meet all applicable regulatory requirements.
- Install analyzers and conduct customer user training as required.
- Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
- Comply with company regulations, guidelines, policies, and compliance requirements.
- Upgrade operating systems and keep devices cybersecurity compliant.
- Conduct basic IT troubleshooting for devices with Windows 7/10/11.
- Add/edit IP addresses on devices and confirm connection to Middleware or LIS/HIS/EMR.
Requirements
The essential requirements for this role include:
- A university degree in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or an equivalent qualification.
- 3-5 years of relevant experience as a field service engineer in the healthcare industry with a focus on Medical & POC devices/Diagnostic equipment. Strong expertise in troubleshooting, networking/connectivity setup, IT system upgrades, basic command prompts, and connectivity testing of devices with middleware or LIS/HIS/EMR is required.
- Excellent analytical, interpersonal, and communication skills with the ability to explain complex technical issues in an easy-to-understand manner.
Preferred Qualifications
It would be a plus if you also possess:
- Experience working with SQL database, Java, or Mirth.
- Proficiency in Microsoft Office Tools & CRM.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology, partnering with customers across the globe to help them solve their most complex challenges and architect solutions that bring the power of science to life.
