In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at the company and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours doesn’t happen overnight; it requires uncompromising persistence, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
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The Field Service Engineer for the company is responsible for ensuring Customer Excellence through troubleshooting, installation, preventative maintenance, and service repair needs on analyzers. The FSE is an external representative of the company and must convey a keen sense of expertise in products, services, and capabilities and serve as a key educator to our customer business accounts. This position is part of the Customer Support function located in Arar-Northern Border, Saudi Arabia. At the company, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the Service Team and report to the Service Team Leader C/E. If you thrive in a fast-paced role and want to work to build a world-class Service organization, read on.
Key Responsibilities:
- Advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base.
- Complete assigned Regulatory Field Action Notes and Technical updates within specified due dates.
- Install analyzers and conduct customer user training as required.
- Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
- Comply with company regulations, guidelines, policies, and compliance requirements.
- Upgrade operating systems and maintain cybersecurity compliance.
- Perform basic IT troubleshooting for devices with Windows 7/10/11.
- Manage device connectivity to Middleware or LIS\HIS\EMR.
Essential Requirements:
- Bachelor's degree in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
- 3-5 years of relevant experience as a field service engineer in the healthcare industry, specifically with Medical & POC devices/Diagnostic equipment; expertise in troubleshooting, Networking/connectivity setup, and IT system upgrades.
- Excellent analytical, interpersonal, and communication skills; capable of communicating complex technical issues in an easy-to-understand manner.
Preferred Skills:
- Experience with SQL databases, Java, and Mirth.
- Proficient in Microsoft Office Tools & CRM.
Join our winning team today and accelerate the impact of tomorrow’s science and technology.
