In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at the company, and it unites all of us - no matter our roles or where in the world we’re located.
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The Field Service Engineer (FSE) is responsible for ensuring Customer Excellence through troubleshooting, installation, preventative maintenance, and service repair needs on Radiometer analyzers. The FSE serves as an external representative and must convey expertise in Radiometer products, services, and capabilities while educating customer business accounts.
You will be a part of the Service Team and report to the Service Team Leader C/E. If you thrive in a fast-paced role and want to build a world-class Service organization, this opportunity is for you.
Location: Dammam, Eastern, Saudi Arabia (On-site)
Work Conditions: Full-time
Key Responsibilities:
- Advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base.
- Maintain tools and test equipment to ensure proper calibration.
- Complete Regulatory Field Action Notes and Technical updates within specified deadlines and regulatory requirements.
- Install analyzers and conduct customer user training as required.
- Manage the spare parts cycle time by recording spare parts used on service jobs.
- Comply with company regulations, guidelines, policies, and compliance requirements.
- Upgrade operating systems and maintain device cybersecurity compliance.
- Perform basic IT troubleshooting for devices operating on Windows 7/10/11.
Essential Requirements:
- University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
- 3-5 years of relevant experience as a field service engineer in the healthcare industry, specifically in Medical & POC devices/Diagnostic equipment.
- Expertise in troubleshooting, networking/connectivity setup, and IT system upgrades.
- Proficient analytical, interpersonal, and communication skills, with the ability to convey complex technical issues simply.
Preferred Qualifications:
- Experience working with SQL databases, Java, and Mirth.
- Proficiency in Microsoft Office Tools & CRM.
Join our winning team today and help accelerate the real-life impact of tomorrow’s science and technology!
