In our line of work, life isn’t just a given, it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. At Radiometer, we are committed to improving global healthcare with reliable, fast, and easy patient diagnoses. We need a Field Service Engineer to ensure Customer Excellence through troubleshooting, installation, preventative maintenance, and service repair needs on Radiometer analyzers.
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As a Field Service Engineer, you will serve as an external representative of Radiometer, demonstrating expertise in our products, services, and capabilities while educating customer business accounts. If you thrive in a fast-paced environment and are eager to build a world-class Service organization, we encourage you to apply.
Key Responsibilities:
- Perform advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base.
- Maintain tools and test equipment, ensuring proper calibration.
- Complete assigned Regulatory Field Action Notes and Technical updates within specified due dates and meet applicable regulatory requirements.
- Install our analyzers and conduct customer user training as needed.
- Manage spare parts cycle time by accurately recording parts used on service jobs.
- Comply with company regulations, guidelines, policies, and compliance requirements.
- Upgrade operating systems and maintain device cybersecurity compliance.
- Conduct basic IT troubleshooting for devices with Windows 7/10/11.
- Add/edit IP addresses on devices and confirm connectivity to Middleware or LIS/HIS/EMR.
Requirements:
- University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
- 3-5 years of relevant experience as a field service engineer in the healthcare industry with a focus on Medical & POC devices/Diagnostic equipment.
- Expertise in troubleshooting, networking/connectivity setup, and IT system upgrades.
- Basic command prompt knowledge and connectivity testing of devices with middleware or LIS/HIS/EMR.
- Excellent analytical, interpersonal, and communication skills to convey complex technical issues clearly.
Preferred Qualifications:
- Experience working with SQL database, Java, Mirth.
- Proficiency in Microsoft Office Tools & CRM.
Work Conditions:
- Remote, full-time position.
Join our team today and help us accelerate the real-life impact of tomorrow’s science and technology.
