Field Service Engineer

The company has been committed to advancing laboratory science for over 80 years. As part of the family, we collaborate with six other Diagnostics Companies to address the world's most pressing health challenges with cutting-edge diagnostic tools. We value diverse backgrounds, experiences, and perspectives and are dedicated to your growth, offering opportunities to build a meaningful career.

As a Field Service Engineer, you will provide exceptional customer service while installing and maintaining diagnostic instrumentation and systems in hospitals and stand-alone laboratories. Your role will involve troubleshooting and resolving customer issues with technical expertise, driving service revenue sales targets, and ensuring strong customer contract retention and warranty conversion rates.

Key Responsibilities:

• Lead assigned customer engagements, performing troubleshooting, installation, validation, maintenance, and repairs on designated equipment with minimal supervision.
• Deliver outstanding customer service, including technical training on our products.
• Complete Preventative Maintenance and Field Modification Instructions accurately and on time.
• Travel within your district territory, experiencing diverse environments where our instrumentation is utilized.
• Document and report repairs and product failures promptly.
• Maintain service logs, order parts, and manage cycle times.
• Contribute to the development of preventive maintenance procedures.
• Focus on customer satisfaction, enhancing relationships to become a trusted partner in their business.
• Demonstrate strong time management, organizational, communication, and customer service skills.

Qualifications:

• Bachelor’s degree preferred.
• 3+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience working with both internal teams and external customers.

Join our winning team today, and together, we’ll accelerate the real-life impact of tomorrow’s science and technology. For more information, visit www.danaher.com.