The company has been committed to advancing laboratory science for over 80 years. We invite you to join a team where your voice matters and where you’ll be supported in fostering your authentic self. Our culture values the diverse backgrounds, experiences, and perspectives of all our associates, dedicated to your growth and career development.
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Field Service Engineers (FSE) at the company provide exceptional customer service by installing and maintaining diagnostic instrumentation and systems in hospitals and stand-alone laboratories.
Key Responsibilities:
- Offer frontline support by troubleshooting and resolving customer issues with technical expertise.
- Drive service revenue sales targets and ensure strong customer contract retention and warranty conversion rates.
- Apply critical thinking to resolve issues quickly and effectively, adhering to established procedures.
- Provide customer training and ensure systems perform optimally and deliver quality data.
- Lead assigned customer engagements, performing troubleshooting, installation, validation, maintenance, and repairs on designated equipment with minimal supervision.
- Deliver outstanding customer service, including technical training on our products.
- Complete Preventative Maintenance and Field Modification Instructions accurately and on time.
- Travel within your district territory, experiencing diverse environments where our instrumentation is utilized.
- Document and report repairs and product failures promptly.
- Maintain service logs, order parts, and manage cycle times.
- Contribute to the development of preventive maintenance procedures.
- Focus on customer satisfaction, enhancing relationships to become a trusted partner in their business.
- Ensure compliance with company policies, including background checks and drug tests.
- Demonstrate strong time management, organizational, communication, and customer service skills.
Qualifications:
- Bachelor’s degree preferred.
- 3+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience working with both internal teams and external customers.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Location: Riyadh, Riyadh, Saudi Arabia (Remote)
Work Conditions: Full-time, Remote
