About the Job:
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The company has been dedicated to advancing laboratory science for over 80 years, focusing on propelling healthcare forward. As part of the Danaher family, we collaborate with other Diagnostics Companies to address pressing health challenges using cutting-edge diagnostic tools. We are looking for Field Service Engineers to provide exceptional customer service while installing and maintaining diagnostic instrumentation and systems within hospitals and standalone laboratories.
Work Conditions: Full-time, Remote
Location: Medina, Al Madinah, Saudi Arabia (Remote)
Key Responsibilities:
- Provide frontline support by troubleshooting and resolving customer issues with technical expertise.
- Drive service revenue sales targets and ensure strong customer contract retention and warranty conversion rates.
- Apply critical thinking to resolve issues quickly and effectively, adhering to established procedures.
- Deliver customer training to ensure systems perform optimally and deliver quality data.
- Lead assignments by performing troubleshooting, installation, validation, maintenance, and repairs with minimal supervision.
- Complete preventative maintenance and field modification instructions accurately and on time.
- Travel within your district territory, engaging with diverse environments where our instrumentation is utilized.
- Document and report repairs and product failures promptly.
- Maintain up-to-date administrative tasks such as service logs, ordering parts, and managing cycle times.
- Contribute to the development of preventive maintenance procedures.
- Focus on customer satisfaction, enhancing relationships to become a trusted partner in their business.
- Ensure compliance with company policies, including background checks and drug tests.
- Demonstrate strong time management, organizational, communication, and customer service skills.
Qualifications:
- Bachelor’s degree preferred.
- 3+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience working with both internal teams and external customers.
Join our team today and help accelerate the impact of tomorrow’s science and technology in healthcare.
