Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities, are key drivers in our aim to empower everyone to create sustainable solutions. This position reports to the Local/Hub Division Manager in Riyadh, Saudi Arabia, and is a full-time role.

Your Role and Responsibilities:

• Deliver high-quality service in compliance with service procedures.
• Identify and address system and user problems arising from customers with short notice.
• Build strong relationships with customers; identify and establish relationships with potential customers, understand customer needs, and transform/develop them into business opportunities.
• Perform Robotics System Preventive or Corrective Maintenance.
• Execute Robot and PLC logic programming, testing, troubleshooting, and RobotStudio simulation.
• Communicate analytically with the R&D team of ABB to identify the root cause of issues.
• Provide product training to customers.
• Collaborate with service sales to support customers on system and product inquiries.
• Perform sales of preventive or corrective maintenance contracts and spare parts to end users.

Qualifications for the Role:

• Degree/Diploma in Mechanical/Electrical/Mechatronics/Electronics Engineering.
• Minimum 5 years of working experience in an automation environment.
• Experience in robotics is an added advantage.
• Understanding of fundamental engineering principles.
• Good command of English and strong communication skills.
• Experience in customer coordination is preferred.
• Self-starter capable of managing multiple tasks and functions, working effectively with minimal supervision.

Language Requirements:

• Strong command of English is required.