Field Service Engineer (Medical Devices)

About the Role
Under remote supervision, the Field Service Engineer is responsible for providing advanced technical service solutions related to installation and validation of new systems, planned and corrective maintenance of installed systems, improving utilization, and supporting lifecycle management activities in assigned accounts for all products.

Responsibilities

• Perform installation, advanced troubleshooting, repair, and planned maintenance within the assigned territory.
• Create open lines of communication with customers and proactively develop targeted solutions to all technical issues that may arise.
• Lead and develop solutions with different internal and external stakeholders and partners as required.
• Collaborate with sales and clinical education teams to deliver customer-focused high-value business solutions that drive customer loyalty and sustain the installed base.
• Work as part of a cross-functional team, leveraging best practices within the group to maximize effectiveness.
• Manage all responsibilities of the primary territory, including compliance and documentation requirements.
• Perform preventive maintenance and document performance and maintenance records.
• Work diligently on increasing service contracts capture rate.
• Manage spare parts inventory with partners and plan requirements as needed.
• Respond and provide support to customers in critical cases, managing customer expectations regularly to ensure satisfaction.
• Complete all assigned trainings and documentation requirements within assigned due dates.
• Devise project plans for the installation-planning phase of new equipment.
• Complete all activities within the Service Management System, through daily updates and documentation.

Qualifications

• Bachelor’s degree in Biomedical, Electrical, Electronic Engineering, or similar.

Work Experience & Skills

• Minimum 2-3 years’ experience in the medical device industry and hospital setup.
• Extensive knowledge in the KSA market is a must.
• Good knowledge of MS Office, computer applications, and service systems.

External Interactions

• Home / office (10%).
• Hospital / surgery center environment (90%).
• Must be able to travel overnight locally, regionally, and internationally as needed.