In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at the company and what unites all 4000 of us, no matter our roles or where in the world we’re located. Creating impactful innovations like ours doesn’t happen overnight; it requires uncompromising persistency, passion, and a desire to make a difference.
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The Field Service Engineer is responsible for ensuring Customer Excellence through troubleshooting, installation, preventative maintenance, and servicing analyzers. As an external representative of the company, the FSE must convey expertise in the company products and services and serve as a key educator to customer business accounts.
Key Responsibilities:
- Advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base.
- Maintain tools and test equipment to ensure proper calibration.
- Complete assigned Regulatory Field Action Notes and Technical updates.
- Install analyzers and conduct customer user training as required.
- Manage spare parts cycle time by accurately recording spare parts used on service jobs.
- Comply with company regulations, guidelines, policies, and compliance requirements.
- Upgrade operating systems and maintain cybersecurity compliance.
- Perform basic IT troubleshooting for devices with Windows 7/10/11.
Essential Requirements:
- University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
- 3-5 years of relevant experience as a field service engineer in the healthcare industry, specifically with Medical & POC devices/Diagnostic equipment.
- Expertise in troubleshooting, networking, connectivity setup, and IT system upgrades.
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues simply.
Language Requirements:
- Proficiency in English is preferred.
Work Conditions:
- Full-time position.
- Remote work opportunities available.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
