About the Role / About the Job
As a Field Service Engineer, you will play a key role in delivering technical support and engineering services for DeltaV Distributed Control Systems (DCS) and Asset Management Solutions (AMS). Based in Qatar, you will support installation, commissioning, troubleshooting, and maintenance activities while ensuring reliable system performance. You will collaborate with customers and internal teams to enhance operational efficiency, resolve complex issues, and deliver high-quality service outcomes.
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In This Role, Your Responsibilities Will Be:
- Serve as the primary technical contact for customers, supporting service contracts, system upgrades, and project execution.
- Perform diagnostics, troubleshooting, preventive maintenance, and system enhancements.
- Execute on-site services including modifications, cybersecurity assessments, and system evaluations.
- Lead and support commissioning, start-ups, site surveys, and technical documentation activities.
- Coordinate with global support teams and engineering experts to resolve complex technical challenges.
- Mentor and guide junior engineers and technicians to build capability within the team.
- Identify service and product improvement opportunities and share insights with commercial teams.
- Ensure compliance with safety standards, internal processes, and documentation requirements.
- Maintain up-to-date knowledge of system technologies, tools, and industry best practices.
- Adhere to Health, Safety & Environment policies as laid by the organization.
Who You Are:
You focus on building strong customer relationships and delivering solutions that meet their needs. You communicate clearly and effectively across diverse audiences and situations. You collaborate with others by building partnerships and working together to achieve shared goals. You make sound and timely decisions, even when dealing with complex technical challenges, and consistently drive results while adapting to changing priorities.
For This Role, You Will Need:
- Bachelor’s degree in Engineering (e.g., Control Systems, Electrical, Electronics, Instrumentation, or related fields).
- Hands-on experience with DeltaV systems, including configuration, commissioning, and troubleshooting.
- Knowledge of industrial control systems, DCS/PLC programming, and process automation.
- Experience with communication protocols such as OPC, Modbus, and industrial fieldbus technologies.
- Strong communication skills in English, both written and verbal.
- Ability to perform on-site service activities and travel internationally (approximately 25–40%).
- Familiarity with installation, loop checking, and instrumentation systems in industrial environments.
- A proactive mindset with strong problem-solving and organizational skills.
Preferred Qualifications That Set You Apart:
- Experience delivering DeltaV solutions in Oil & Gas or energy sectors, including offshore environments.
- Exposure to cybersecurity solutions within industrial control systems.
- Experience leading projects, coordinating teams, and supporting customer engagement initiatives.
- Knowledge of alarm management, control loop tuning, and operator training simulators.
- Understanding of IT/OT systems, networking, and industrial cybersecurity practices.
- Relevant certifications in automation, safety, or offshore operations.
- Familiarity with the company systems, tools, and global service processes.
Our Culture & Commitment to You!
At the company, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.
