About the Role / About the Job
The role involves performing installation, commissioning, maintenance, and repair of food processing and packing equipment at customer sites across the Middle East, with a primary focus on the Kingdom of Saudi Arabia (KSA). The position requires extensive travel, sometimes on short notice, and is based in Jeddah, KSA.
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Key Responsibilities:
- Perform installation, commissioning, maintenance, and repair of food processing & packing equipment at customer sites across the Middle East, with a focus on KSA.
- Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming, and coating equipment.
- Coordinate with customers and internal teams for project execution and equipment start-up.
- Conduct preventive maintenance and calibration activities to minimize downtime and ensure optimal equipment performance.
- Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
- Provide timely technical support and training to customers on proper equipment usage and best practices.
- Identify spare part needs and support customers with recommendations and follow-up.
- Ensure compliance with Health, Safety, and Environment (HSE) standards during on-site visits.
- Support claims handling and warranty assessments where necessary.
- Promote digital tools and remote service offerings to enhance customer experience and operational efficiency.
- Maintain proactive communication with customers to ensure satisfaction and service continuity.
- Identify upselling opportunities in spare parts and services.
- Participate actively in the company’s digitalization initiatives.
- Report to Director Service FHT.
Requirements:
- Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
- 2–5 years of hands-on field service experience, preferably in food processing & packing equipment.
- Prior experience with the company or similar industrial food processing & packing equipment is a strong advantage.
- Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial.
- Excellent troubleshooting, communication, and customer service skills.
