About the Role
As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of food processing and packing equipment at customer sites across the Middle East, with a primary focus on Saudi Arabia (KSA). This role requires strong technical skills in mechanical and basic electrical troubleshooting, along with a commitment to ensuring customer satisfaction and compliance with health, safety, and environment (HSE) standards.
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Key Responsibilities
- Perform installation, commissioning, maintenance, and repair of food processing & packing equipment at customer sites across the Middle East, focusing on KSA.
- Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming and coating equipment.
- Coordinate with customers and internal teams for project execution and equipment start-up.
- Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
- Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
- Provide timely technical support and training to customers on proper equipment usage and best practices.
- Identify spare part needs and support customers with spare parts recommendations and follow-up.
- Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
- Support claims handling and warranty assessments where required.
- Promote digital tools and remote service offerings to enhance customer experience and operational efficiency.
- Maintain proactive communication with customers to ensure satisfaction and service continuity.
- Identify upselling opportunities in spare parts and services.
- Flexibility to travel extensively across the region, sometimes on short notice.
- Participate actively in the implementation of DIGITALIZATION drive by the company.
- Report to the Director Service FHT.
- This position will be based in Jeddah, KSA.
Your Profile / Qualifications
- Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
- 2–5 years of hands-on field service experience, preferably in Food processing & packing equipment.
- Prior experience with the company or similar industrial food processing & packing equipment is a strong advantage.
- Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial.
- Excellent troubleshooting, communication, and customer service skills.
