About the Role
The EOSS Field Service Engineer position primarily focuses on projects and clients across the Middle East, with a base in Qatar or the United Arab Emirates. The role requires frequent travel to various client sites across the region at short notice, as project needs dictate, and includes worldwide travel, encompassing offshore assignments. The engineer will report to the EOSS Commissioning Manager.
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Roles and Responsibilities
Installation & Commissioning
- Ensure compliance with site Health & Safety standards and requirements.
- Review construction plans, OTDR traces, and system diagnostics to support project execution and client deliverables.
- Configure and calibrate DTS, DAS, PD, and shield-current monitoring systems during commissioning.
- Integrate systems with the EOSS monitoring platform.
- Create and implement RTTR and DOB models, including signal-input mapping.
- Support SCADA integration, ensuring seamless communication between monitoring systems and client infrastructure.
- Perform onsite commissioning and Site Acceptance Testing (SAT) of EOSS monitoring systems, including preparation, validation, and reporting.
- Train end users and service partners.
- Perform post-commissioning tasks including RTTR fine-tuning, DOB model implementation, DAS Smart Alarm setup, and system validation.
Reporting
- Draft and deliver commissioning reports, follow-up documentation, and intervention summaries.
- Maintain accurate records of system configurations, updates, and troubleshooting actions.
- Support the creation and update of instructions and procedures for commissioning and post-commissioning activities.
Client Interface & Technical Meetings
- Act as the technical point of contact during commissioning and post-commissioning phases, representing the company in client meetings and workshops.
- Collaborate with clients to validate system performance and resolve technical issues.
- Provide training and support to client teams on system operation and maintenance.
HSQE Corporate Policies
- Comply with EOSS Health, Safety, Quality, and Environment policies and principles.
- Comply with EOSS information security policies and the Information Security Management System.
- Comply with EOSS gender equality policies and the Gender Equality Management System.
Authority
- See OD-011 (Authority Matrix)
Qualifications
- Master’s degree in industrial engineering (Electrical, Mechanical or related specialization).
- Minimum five years of professional experience working on projects in the Middle East region, preferably in field service, installation, commissioning, or technical client support.
- Fluency in English is required; proficiency in Arabic is highly advantageous. French or Italian is an additional asset.
Other Requirements and Soft Skills
- Excellent communication skills with clients, partners, and internal teams.
- Strong customer-oriented mindset and professional behavior in field activities.
- Proactive problem-solving attitude and strong troubleshooting capabilities.
Key Skills for the Middle East Region
- Cultural sensitivity and adaptability: Ability to work effectively in multicultural environments while respecting local customs, values, business practices, and communication styles.
- Strong relationship management: Ability to build trust and maintain long-term relationships with Middle Eastern clients, where personal rapport, responsiveness, and reliability are highly valued.
- Resilience and patience: Comfortable working in fast-paced project environments with changing timelines or requirements, and able to adapt calmly to evolving client needs.
- Understanding of regional logistics and regulations: Familiarity with shipping, customs, site-access, visa, and legal constraints within the GCC and the broader Middle East.
