Giesecke+Devrient (G+D) makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies across three business areas: Digital Security, Financial Platforms, and Currency Technology. With over 170 years of experience and a workforce of more than 14,000 employees in 40 countries, we are a reliable partner in developing innovative solutions for SecurityTech. We are looking for someone to join us in shaping the future of payments.
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Scope and Purpose:
- Provide onsite technical support for Banknote Processing Systems installed at customer premises.
- Ensure high-quality service delivery and establish strong relationships with customer operational teams through technical expertise and reliability.
- Perform maintenance, repairs, cleaning, and general upkeep of intralogistics components, including fault diagnosis and basic troubleshooting, in accordance with contractual obligations.
- Handle and troubleshoot components such as electronics, sensors, motors, PLCs, drives, CAN bus, and Profinet systems.
- Manage mechanical components including rollers, conveyors, belts, and bearings, ensuring optimal performance through regular maintenance and issue resolution.
- Execute software backups and perform system upgrades as required.
Key Responsibilities:
- Perform preventive and corrective maintenance activities on Banknote Processing Systems and associated peripheral equipment.
- Carry out installation and commissioning of G+D products in accordance with project requirements.
- Provide technical support via telephone to assist customers with troubleshooting and issue resolution.
- Document service activities and spare parts usage in compliance with G+D policies.
- Manage spare parts inventory, including ordering and replenishment as needed.
- Deliver first and second-level support by analyzing customer inquiries and reported issues.
- Escalate complex technical problems to third-level support when necessary.
- Maintain regular communication with customers regarding the status of their service requests and the progress of solutions.
- Conduct both in-house and on-site training sessions for users as required.
Job Requirements:
- Bachelor’s degree in Electrical Engineering, Electromechanical Engineering, or a related discipline.
- At least 3 years of full-time experience as a Field Service Engineer.
- Strong practical skills, with a hands-on approach to working with electromechanical systems.
- Proficient in using tools and measurement instruments for diagnostics, maintenance, and repair.
- Excellent technical understanding, with the ability to work independently, under pressure, and with great attention to detail.
- Strong commitment to quality and safety standards, with a proven track record of meeting strict deadlines.
- Ability to interpret electrical schematics and wiring diagrams.
- Familiarity with basic mechanics, pneumatic, and hydraulic systems.
- Flexible to work in various shifts based on operational requirements.
- Willingness to travel both domestically and internationally as needed.
- Effective communication skills in English.
- Saudi national is mandatory.
- Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
