Field Service Engineer

At the company, we are dedicated to improving global healthcare through reliable, fast, and easy patient diagnoses. As a Field Service Engineer, you will be responsible for delivering Customer Excellence by troubleshooting, installing, performing preventative maintenance, and servicing analyzers. This role serves as an external representative of the company, embodying expertise in our products and services, and providing essential education to customer business accounts.

You will join the Service Team and report to the Service Team Leader W/S. This position is ideal for individuals who thrive in fast-paced environments and are eager to contribute to building a world-class Service organization.

Location: Abha, Southern Region, Saudi Arabia
Work Conditions: Remote, Full-time

Key Responsibilities:

• Perform advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers.
• Maintain tools and test equipment calibration.
• Complete assigned Regulatory Field Action Notes and technical updates timely.
• Conduct customer user training as required.
• Manage spare parts cycle time and record usage accurately.
• Ensure cybersecurity compliance and upgrade operating systems as needed.
• Provide basic IT troubleshooting for devices with Windows 7/10/11.

Essential Requirements:

• University degree in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
• 3-5 years of relevant experience as a field service engineer in the healthcare industry, specifically with Medical & POC devices/Diagnostic equipment.
• Proficient in troubleshooting and IT system upgrades, with a basic understanding of command prompts and connectivity testing.
• Excellent analytical, interpersonal, and communication skills, capable of conveying complex technical issues simply.

Preferred Qualifications:

• Experience with SQL databases, Java, and Mirth.
• Familiarity with Microsoft Office Tools and CRM systems.

Language Requirements:
Fluency in English is typically required; additional languages may be beneficial based on customer demographics.

Join us in making a real impact in patient care and advancing global healthcare technology. Together, we can shape the future of diagnostics at the company.