Field Service Engineer (x|f|m)

Join our Service team as a Field Service Engineer and play a key role in ensuring on-site and remote technical service for the company equipment to support reliable system operation, customer satisfaction, and compliance with defined service standards. With your technical expertise and hands-on commitment in the field, you will help maintain stable service processes and enable our teams to focus on what matters most: better health for more people.

This position is home-based close to our local Headquarters in Riyadh. You will become part of a dedicated team that is excited to shape the future together with you.

Please apply only in English.

Grow with us – Your Responsibilities

• Perform installations, calibrations, and preventive maintenance activities on the company equipment at customer sites by applying approved service procedures and adhering to internal and customer guidelines to ensure proper system functionality and long-term operational reliability
• Provide on-site and remote technical support to customers in Saudi Arabia and other MEA countries by analyzing reported issues, identifying causes of failures, and applying corrective actions to ensure uninterrupted customer operations
• Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes to ensure timely and effective resolution
• Maintain accurate and complete service documentation, including time reporting, expenses, and work performed by using approved service and reporting systems to ensure transparency, traceability, and compliance
• Ensure adherence to customer-specific and internal health and safety requirements during all service activities by following safety instructions and site regulations to protect people, equipment, and facilities
• Apply standard service procedures and guidelines consistently by following defined processes and quality standards to ensure service quality and process compliance

What will convince us

• Vocational Training in Electronics, Mechanical Engineering, or a related technical field
• First experience in field service, maintenance, or technical support roles involving electronic, mechanical, or hydraulic systems
• Demonstrated ability to troubleshoot mechanical and electrical systems in a customer-facing environment
• Basic understanding of automation and robotics systems
• Strong communication skills and a customer-oriented mindset to explain technical topics clearly and professionally
• Ability to follow structured service processes and documentation standards
• Demonstrated ability to work effectively in a multicultural and international environment.
• Excellent command of English; Arabic would be advantageous.
• Valid driver’s license and a high willingness to travel (minimum 70%)
• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms

What We Offer
As a growing global life science company, stock listed on the MDAX and TecDAX, the company offers a wide range of Benefits:

• Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
• Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on numerous topics, such as coaching, agile working, and business women network
• This position is filled within the company Regional Headquarters (LLC)

The company is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.