The company is pioneering the era of physical intelligence, creating adaptive cities, resilient industries, and human-centered services. As a Field Service Engineer (FSE), you will provide hands-on technical support, troubleshooting, and problem-solving for advanced robotic solutions. Your responsibilities will include installing, maintaining, optimizing, and repairing robotic systems on-site, ensuring seamless integration while delivering exceptional customer service. You will collaborate closely with customers to optimize their systems, provide training, and manage emergency repairs and routine maintenance.
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Key Responsibilities:
- Troubleshooting & Repairs: Provide on-site troubleshooting and emergency repairs for robotic systems, minimizing downtime.
- System Optimization & Maintenance: Optimize robotic systems and conduct routine maintenance.
- Installations & Integrations: Lead installations of new robotic systems, configuring and calibrating them within customer environments.
- Customer Training & Support: Provide hands-on training and ongoing support for customers.
- Warranty Management: Address warranty-related issues and ensure customer support.
- Documentation: Maintain accurate service records and submit reports on time.
- Collaboration: Work with internal teams to relay customer feedback for product improvements.
- Customer Relations: Build and maintain positive customer relationships.
Qualifications:
- Education: Bachelor’s or Master’s degree in any field.
- Experience: Previous experience in field service engineering, robotics, or automated systems is preferred, with proven ability to troubleshoot and maintain robotic systems.
- Technical Skills: Strong knowledge of robotic systems and automation.
- Problem-Solving Skills: Ability to quickly diagnose complex technical problems in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills.
- Customer-Focused: Strong customer service orientation.
- Flexibility & Availability: Willingness to travel frequently for site visits. A valid Driver’s License is required.
Work Environment:
Field Service Engineers will be deployed in industrial settings and suburban environments.
What Working at the company Offers:
- Culture: A collaborative team focused on building the future of physical intelligence.
- Impact: Work on projects with national and global significance in various sectors.
- Growth: Opportunities for learning and career development across innovative fields.
- Rewards: Competitive compensation, healthcare, education support, and generous leave benefits.
