About the Role
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This position focuses on post-sales support regarding customer issues, including repairs (both returns and field), technical support, or field services. The role is responsible for departmental operations planning and execution, with an emphasis on the execution of professional activities within a technical discipline. While operating with some autonomy, the position is guided by established policies and a review of end results. Procedures may be modified (with a validated approved derogation) if the results meet acceptable standards of quality, volume, and timeliness.
Key Responsibilities
- Support the resolution of post-sales technical customer issues.
- Manage and develop talent, including hiring and performance development, as part of a people leadership role.
- Utilize in-depth knowledge of technical disciplines, analytical thinking, and technical experience to execute policy and strategy.
- Understand best practices and how the area integrates with others; maintain awareness of the competition and differentiating factors in the market.
- Exercise judgment and propose solutions outside of set parameters to address more complicated manufacturing processes with technical variety and interdependent production cycles, leveraging technical experience and analytical thinking.
- Act as a resource for less experienced colleagues and may lead small, low-risk projects; develop skills to achieve team consensus on relevant topics.
- Convey performance expectations and handle sensitive issues effectively.
Required Qualifications
- Bachelor’s degree from an accredited university or college, or equivalent significant experience.
- Minimum of 10 years of experience with Gas Insulated Switchgear (GIS) in the field OR 5 years as GIS technical coordinator OR 5 years in GIS Project Management.
- Demonstrated leadership and project oversight skills.
- Effective communication skills in English.
- Role requires up to 20% travel.
Desired Characteristics
- Strong existing network or ability to proactively develop new professional connections.
- Understanding of power transformers is desirable.
- Clear communicator with strengths in customer-facing environments.
- Skilled problem-solver capable of overseeing projects closely, ensuring thorough documentation, planning, and execution phases.
- Ability to build consensus through diplomatic engagement, complemented by established project management skills.
Additional Information
- Relocation Assistance Provided: No
