About the role / About the job
Join us as a Field Service Specialist within our Tissue Field Services Team. In this role, you will work directly at customer sites in EMEA and worldwide, performing maintenance, troubleshooting, audits, and start-up support on key sections of the tissue machine. Your expertise and customer-oriented approach will directly contribute to improved machine performance, reliability, and customer satisfaction. This position is ideal for someone who enjoys field work, problem-solving, and operating in dynamic and international environments. You will work independently or together with other specialists, representing service excellence on site.
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Primary Location: Karlstad (Sweden). Additional locations inside EMEA may be considered.
Your responsibilities:
- Perform field service activities on one or more tissue machine sections: Headbox, forming section, pressing area (including ViscoNip™), and reel.
- Carry out inspections, preventive maintenance, troubleshooting, equipment adjustments, and technical audits.
- Support installation projects, start‑ups, shutdowns, and optimization activities.
- Prepare accurate service reports, technical documentation, and improvement recommendations.
- Collaborate closely with customer technical teams, ensuring clear communication and excellent service delivery.
- Support other services or project activities when required (maintenance, upgrades, measurement tasks).
- Maintain high safety awareness and follow safety guidelines during all site activities.
- Represent the company professionally, contributing to long-term, trust‑based customer relationships.
Expectations for you:
- Minimum 5 years of hands‑on experience in Tissue Machine field with solid expertise in one of the following:
– Headbox and forming section
– Pressing area (including ViscoNip™)
– Reel section operations and maintenance
- Strong mechanical and/or process competence proven through field service activities.
- Ability to independently troubleshoot complex issues, even under time pressure.
- Strong communication skills and customer‑oriented approach, with the ability to work in multicultural environments.
- Flexibility and willingness to travel about 50% of the time (international and domestic).
- Good command of English; additional languages are a plus.
- Proficiency in basic reporting tools (e.g., Microsoft Office).
- Valid B driving licence.
To succeed in this role
You bring solid technical expertise, hands‑on mechanical/process knowledge, and the ability to operate effectively in demanding on‑site environments. A proactive mindset, strong customer focus, problem‑solving ability, and clear communication skills will distinguish you in this position.
We also expect you to align with the company’s Leadership Principles—practical behaviours that guide how we lead, collaborate, and succeed together:
- Take accountability – Act with ownership, set clear expectations, and follow through.
- Lead with courage – Champion change, try bold ideas, and learn quickly.
- Build on trust – Listen to understand, be open, and create psychological safety.
- Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value.
Additional information
We perform background checks and alcohol/drug testing for all employees, in line with our commitment to a safe and secure workplace.
