About the Role:
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs pumps, seals, and other equipment across various industries such as oil and gas, chemical, nuclear, coal, and wastewater. In this challenging position, the Field Service Technician (FST) provides real-time technical support to customers by recommending repairs, upgrades, and replacement equipment. The FST actively engages in troubleshooting problems and implements solutions onsite at nearby customer facilities. As the face of the organization, our Field Service Technician team delivers world-class service, creating a lasting competitive advantage for our products and services.
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Responsibilities:
- Make direct, in-person service calls in response to customer requests.
- Assess mechanical problems and take actions to resolve them promptly.
- Work side-by-side with customers' personnel and lead work crews as required.
- Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
- Ensure successful equipment installation on schedule.
- Check equipment prior to start-up and assess start-up performance.
- Monitor the maintenance and performance of equipment.
- Train customers in the proper procedures for operating and maintaining products.
- Collaborate effectively with supporting organizations, including repair centers, customer service, and sales engineering.
- Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
- Demonstrate knowledge of industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
- Experience with installing mechanical equipment and repairing pump equipment, including installing seals and changing seal faces/gaskets/O rings.
- Proven ability to read and interpret blueprints, engineering drawings, and schematics.
- Self-starter with good follow-through, capable of working independently with little supervision.
- Proficient in Outlook, Word, and Excel.
- Hold an active driver’s license with a good driving record.
- Willingness to travel, including globally, for extended periods.
- Availability to work overtime as required to minimize impact on customers.
- Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching around large equipment, often outside year-round.
- Excellent communication and organizational skills.
- Uphold and communicate the organization’s values for ethics, safety, and quality.
- Perform other duties as assigned.
Requirements:
- Candidates may be required to complete a medical Fit for Duty evaluation to verify they are physically and medically able to perform the essential duties of the role safely and effectively, with or without reasonable accommodation.
Preferred Experience / Skills:
- Professional certifications in this field.
- Ability to work collaboratively with unfamiliar teams.
- HS Diploma / GED and 5-7 years of relevant experience.
