Field Services Customer Engineer

This position is part of the on-site C-17 Field Services Team supporting the Kuwait Air Force customer at Al Mubarak Airbase. The team works directly with the customer, providing real-time, time-critical, and dynamic assistance at the point of delivery.

We are looking to hire a Field Services Customer Engineer as part of the on-site C-17 Field Services Engineering and Technical Support (FETS) team. In this role you will be responsible for:

• Participating in resolving complex operational problems that require a high level of ingenuity, innovation, and coordination with the Kuwait customer and other Boeing entities.
• Providing the Kuwait customer troubleshooting and repair guidance.
• Providing assistance with the interpretation of technical documents to ensure the intent and purpose of the documentation is understood and followed.
• Providing specialized on-the-job training by explaining the theory of operations and demonstrating basic operating, maintenance, servicing procedures, and troubleshooting techniques.
• Investigating and pursuing courses of action necessary to safely support Kuwait missions including assistance with spares supply and support equipment.
• Documenting field site activities by preparing and transmitting publication change requests, continuous process improvement data, and technical reports to provide status of product or customer issues and developments.

In addition, the preferred candidate will be required to provide similar support and advice for other C-17 customers in the region and worldwide. Travel to other operating locations to assist with operation, maintenance, and recovery of any operators C-17 aircraft may be required.

Requirements include:

• An engineering degree in an accredited and relevant subject (aerospace, Electrical, Mechanical or equivalent).
• The ability to work independently under time constraints and stress, in a demanding, on-call, around-the-clock operational environment.
• Experience on C-17 or similar widebody fleet aircraft.

Desirable experience includes:

• Prior knowledge of Non-Destructive Inspection techniques, circuit knowledge, Computer Aided Design (CAD) and the interpretation of engineering drawings.
• A strong background in Electrical/Avionic systems and/or mechanical/airframe repairs, system operation, maintenance, troubleshooting, and repair of aircraft hydro-mechanical, and propulsion systems.
• Prior experience in troubleshooting complex integrated systems within an operational environment.

You will be dealing with the Boeing Globemaster III, C-17, a highly complex aircraft, and a proven background in supporting an aviation product in the field will identify you as a suitable candidate. This role will require that a suitable applicant is enrolled onto a United States Air Force sanctioned C-17 Delegated Engineering Authority (DEA) programme, which will take approximately 2-4 years depending on prior experience.

Additionally, we are looking for:

• Excellent written, verbal, and interpersonal communications skills.
• Strong customer focus (both external and internal).
• A collaborator and innovator.
• A “can-do” attitude and the ability to work on multiple tasks when under pressure.
• A flexible approach to resolve competing demands without compromising technical or programme integrity.

This position offers relocation based on candidate eligibility, and the successful applicant will require local clearances as required by the role. This requisition is for an international, locally hired position in Kuwait. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll. Employment is subject to the candidate's ability to satisfy all Kuwait labor and immigration formalities. Education requirement is a Bachelor's Degree or Equivalent, and this is not a shift worker role.