Field Support Engineer

The Technical Assistant is part of the company's on-site operational support team and supports the customer’s daily operations and maintenance on MINDS Falcon Eye system activities. He/she is also the local point of contact for UAE AF regarding IMINT subjects and is located full-time at customers’ premises.

Roles & Responsibilities:

• Provide technical and operational on-site support to the UAE AF.
• Act as the point of contact for UAE AF regarding IMINT.
• Serve as the TSIX representative towards UAE AF IAC team and globally DISA for MINDS related subjects (SLA, enhancements, MINDS roadmap).
• Assist UAE AF IAC with on-the-job training.
• Aid in proposal definition for IAC and globally DISA.
• Prepare and coordinate on-site interventions.
• Promote MINDS among UAE by supporting factory teams.
• Perform demos when requested.
• Contribute to dedicated meetings with customers.
• Fulfill on-call duties upon request to support the customer.

Work Experience Requirements:

• IT support experience.
• Previous experience operating/supporting operations on MINDS/SAIM system is a plus.
• AI competencies are a plus.
• Experience working in an international environment.
• Knowledge of imagery.

Qualification, Certification & Educational Requirements:

• Master’s degree in computer science or GIS or remote sensing or related field.

Preferred Skills:

• Good communication skills (internal & external with customers).
• Proficiency in English and French (Arabic is a plus).
• High level of autonomy.
• Strong problem-solving mindset.
• Proficient in troubleshooting.
• Efficient reporting skills.
• Adaptability.

HSE Responsibilities:

• Ensure your own safety and the safety of others at all times.
• Actively participate in achieving HSE Policy objectives and adhere to it.
• Comply with local HSE laws and legislation.
• Use safety equipment (including PPE) as required and intended.
• Lead by example and encourage conservation of water & energy, and promote recycling.
• Everyone within the company has the right to stop work if they believe that their activities may affect their health and safety or that of others, and such conditions must be reported immediately to their line manager and the HSE department.