About the Job:
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The company is a global leader in aerospace, transportation, defense, security, and space, with a presence in the United Arab Emirates for over 35 years. The company is committed to fostering innovation and collaboration among its diverse workforce. In this role, the Field Support Engineer will be an integral part of the Falcon Eye on-site operational support team, which supports the customer's daily operations and maintenance activities related to the MINDS FalconEye system.
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: Full-time, Hybrid
Key Responsibilities:
- Provide technical and operational on-site support to the UAE Armed Forces.
- Serve as the primary point of contact for UAE Armed Forces regarding IMINT (Imagery Intelligence).
- Act as a representative for the TSIX towards the UAE Armed Forces IAC team and globally for DISA on MINDS-related subjects including service level agreements (SLA), enhancements, and MINDS roadmap.
- Assist the UAE Armed Forces IAC through job training and proposal definition.
- Prepare and coordinate on-site interventions.
- Promote the MINDS system by supporting factory teams, conducting demonstrations, and participating in dedicated meetings with the customer.
- Fulfill on-call duties as required to support the customer.
Work Experience Requirements:
- Experience in IT support.
- Previous experience with MINDS/SAIM systems is a plus.
- Familiarity with AI competencies is beneficial.
- Ability to work in an international environment and possess imagery knowledge.
Qualification, Certification & Educational Requirements:
- Master's degree in Computer Science, GIS, Remote Sensing, or a related field.
Preferred Skills:
- Excellent communication skills (both internally and with the customer).
- Proficiency in English and French (Arabic is a plus).
- High level of autonomy, problem-solving mindset, and adaptability.
- Strong troubleshooting and reporting efficiency.
Health, Safety & Environment (HSE) Responsibilities:
- Ensure personal and others' safety at all times.
- Actively contribute to achieving HSE objectives and adhere to the company HSE Policy.
- Comply with local HSE laws and legislation and use safety equipment as required.
- Lead by example in promoting sustainability efforts, such as conserving water and energy, minimizing waste, and encouraging recycling.
The company offers opportunities for career development and encourages mobility within its global workforce. If you are ready to take the next step in your career, apply now!
