Field Support Engineer - Technical and Operational On-Site Support

The Field Support Engineer is a critical member of the Falcon Eye on-site operational support team, providing technical and operational on-site support for the UAE Armed Forces. This position serves as the main contact for IMINT (Imagery Intelligence) inquiries and is situated full-time at the customer's location in Abu Dhabi, United Arab Emirates. Key responsibilities include supporting daily operations and maintenance of the MINDS FalconEye system, conducting on-the-job training, assisting with proposal definitions, coordinating on-site interventions, and promoting MINDS through various means such as factory team support and customer meetings. This role also involves partaking in on-call duties as needed to support the customer.

Candidates should possess IT support experience, with previous experience in operating or supporting the MINDS/SAIM system viewed favorably. AI competencies and a background in an international environment or knowledge of imagery are also advantageous. A Master’s degree in computer science, GIS, remote sensing, or a related field is required.

Preferred skills include excellent communication abilities, proficiency in English and French (Arabic is a plus), strong problem-solving skills, troubleshooting expertise, and adaptability to different work conditions. HSE (Health, Safety, and Environment) responsibilities emphasize personal and communal safety, adherence to HSE regulations, and promoting energy conservation and waste management practices.

This role operates in a hybrid work environment, necessitating a full-time presence at the customer's premises. The company champions flexibility in the workplace, focusing on career development beyond mere job placement.