Field System Support Technician

Unlock employer Dubai, United Arab Emirates Direct to Company 24 Sep 2025

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Financial

Estimate: $42k - $60k/yr*
Zero income tax location

Accessibility

Office Only
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Visa Provided

Requirements

Experience: Intermediate
Arabic: Professional

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Position

About the Job
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance/maintenance, product installation, project management, site planning, and professional services.
Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system-level diagnostics. Understands service processes and options that are linked with the customer's specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

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Location
United Arab Emirates

Career Level
IC3

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