About the role
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The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of equipment in the field.
What you’ll do
- Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites.
- Works on customer sites as part of a deployment crew, often as the sole technical presence.
- Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
- Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field.
- Customer Support: Serve as the face of the company during on-site visits, maintaining professional and responsive communication with customer personnel.
What we’re looking for
- 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician.
- Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor, and actuator installation.
- Able to read and work from wiring diagrams, schematics, and installation drawings.
- Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations; role is approximately 75% travel.
- Valid driver's license.
- Comfortable with site conditions: extreme heat/cold, dust, altitude, and shift work including nights and weekends.
- Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms).
- Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represents the company professionally at customer sites.
- Strong communicator internally and externally with internal engineering as well as mine site crews.
Why join us
- Work on real, production-deployed autonomy.
- Build technology that directly improves safety, efficiency, and productivity.
- Tackle complex challenges in demanding, real-world environments.
- Be part of a fast-moving team with high ownership and impact.
- See your work deployed and making a difference in the field.
- Collaborate closely with experienced engineers and industry operators.
What else you need to know
This is a field-based role supporting operations across the Middle East. The company is driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the Middle East up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.
