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Finacle Support Engineer

Unlock employer Dubai, United Arab Emirates Posted: 20 Nov 2025

Financial

  • Estimate: $50k - $70k*
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Intermediate
  • English: Professional

Position

We are seeking a Finacle Support Engineer with experience in application production support within the ITIL framework. The ideal candidate will have excellent knowledge and hands-on experience in troubleshooting, configuration, maintenance, and performance tuning of the Finacle application.

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Work Conditions: Hybrid, Full-time

Responsibilities include:

  • Resolving tickets with quality and within SLA deadlines.
  • Proactive monitoring and incident analysis.
  • Maintaining and configuring workflows.

Essential Knowledge and Skills:

  • Proficient in Finacle Application version 10x or higher.
  • Complete knowledge of the Loan module and the entire life cycle.
  • Familiarity with other modules such as CASA, Interface, and EOD/BOD.
  • Hands-on experience with Windows, Unix/Linux, Oracle SQL, and PL/SQL.
  • Ability to handle pressure and support critical production issues.
  • Willingness to work extended hours during critical incidents and to schedule weekend deployments.
  • Ability to acknowledge and act on command center calls (24x7).

Desired Skills and Experience:

  • Experience in Retail Banking is preferred.
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