About the job
At the company Health & Life Sciences, we put people at the heart of every conversation. Our mission is to create human-centred healthcare experiences powered by connected, global data.
Our Solution Engineers combine deep industry knowledge with specialist technology expertise. Partnering closely with Sales, they work with customers to understand their priorities, shape innovative solution roadmaps, and demonstrate measurable business value. Success in this role means building trusted customer relationships, supporting the growth of a strong pipeline, shaping compelling solution strategies, and helping to win complex transformation opportunities.
This role is based in the UAE and supports customers across the Middle East, with wider collaboration as required. Travel across the region will be required. This is a hybrid role, combining customer-facing engagement, collaboration with regional teams, and office-based work. This Solution Engineer role focuses on the company Fusion Applications, including ERP/EPM, SCM, HCM, and CX.
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WHAT WILL YOU DO?
- Support and drive complex Finance & EPM opportunities.
- Use Health & Life Sciences expertise to recommend relevant, innovative solutions that help customers achieve their desired outcomes.
- Ensure customers’ key business requirements and motivations are fully understood and addressed.
- Present, and articulate the value of the company SaaS Finance solutions to a range of internal and external stakeholders.
- Represent the company as a trusted advisor by sharing current and emerging product capabilities through workshops, customer engagements, and Health & Life Sciences events.
- Drive the strategic growth of Fusion Healthcare & Life Sciences Applications through active contribution to the Solution Engineering community.
- Partner with Sales teams throughout the sales cycle to articulate business value.
- Proactively overcome obstacles to help customers achieve their desired outcomes.
- Continually develop your skills and knowledge across the company SaaS ERP, EPM, and into SCM, HCM, and CX.
- Stay current with modern demonstration techniques.
- Understand the competitive landscape and confidently address objections.
WHAT SKILLS DO YOU NEED?
- Demonstrated leadership skills, with the ability to drive complex opportunities.
- Excellent communication and presentation skills.
- Innovative, solution-oriented thinking.
- Strong collaboration and relationship-building skills.
- Effective networking skills.
- Drive, resilience, and a proactive mindset.
- Curiosity and a commitment to continuous learning.
- Strong emotional intelligence.
- Ability to work independently and manage priorities effectively.
- Ability to translate complex customer needs into clear, value-led business solutions.
Responsibilities
Basic requirements:
- Bachelor’s degree, or equivalent.
- A minimum of 10 years’ experience in pre-sales, solution consulting, or a comparable role.
- Advanced, hands-on expertise in the company Fusion Cloud ERP and EPM Finance, or comparable cloud solutions from another enterprise technology provider.
- Hands-on experience with AI capabilities in the company Fusion Applications, or comparable embedded AI capabilities in other enterprise SaaS platforms.
- Experience designing enterprise architectures using the company Fusion Applications or comparable enterprise cloud application platforms.
- Experience integrating the company Fusion Finance Applications, or comparable enterprise applications, with Healthcare EHR and/or Life Sciences solutions.
- Knowledge of sales methodologies and the associated processes and disciplines.
- Fluency in English and Arabic.
Preferred Experience
- Experience supporting enterprise back-office transformation programmes ideally within Healthcare and/or Life Sciences customers.
- Experience leading multi-pillar solutions across ERP, EPM, SCM, HCM, and/or CX is desirable.
- Ability to apply technology to drive innovation; experience with design thinking and customer journey mapping is an advantage.
- A master’s degree, or equivalent experience, is desirable.
Expectations:
- Willing to travel as needed across the Middle East.
- Willing to work additional or irregular hours as needed.
Qualifications
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
- 3 years vendor (sales and marketing) experience.
- 7 years business experience with relevant computer applications or database/tools.
- Ability to implement the most advanced product features.
- Thorough knowledge of system and application design.
- In depth knowledge of competitors.
- Demonstrated project management skills.
- Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques.
- Ability to persuade others through presentations, demonstrations, and written communication.
- Ability to travel as needed.
- A/BS degree or equivalent, advanced degree highly desirable.
