FinCrime Escalations Officer

About the Role
Financial Crime Operations is at the forefront of the company's efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of the company.
We’re looking for an Escalations Officer to ensure effective and compliant suspicious activity reporting. You'll be performing assessments and making decisions on reports, which are escalated from the first line of defence. Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Acting as the escalation point for suspicious activity cases
• Ensuring accurate and timely SARs are submitted according to local requirements
• Responding to regulatory inquiries and other requests from local authorities related to SARs
• Managing queries requiring a second line of defence review
• Working with the MLRO and escalating significant cases
• Monitoring and detecting rare or new patterns, and reporting emerging trends in suspicious activity
• Resolving escalated cases, following expected resolution times
• Collaborating on training initiatives and implementation of new processes

What You'll Need

• Experience as a compliance/FinCrime officer in a major financial institution
• Experience in FinCrime operations acting as the escalation point
• Deep knowledge of AML and sanctions regulations
• Experience using internal and external systems and databases to conduct investigations
• The ability to review policies and procedures and advise if changes are required
• Problem-solving and decision-making skills, with the ability to analyse complex information to identify the key issue/action and drive resolutions
• The ability to present a summary and conclusion to management promptly, including clear proposals to implement appropriate steps to mitigate risk and/or monitor it
• An understanding of payment systems and markets with a focus on technology and mobile applications
• Fluency in English

Nice to Have

• Fluency in other languages

Building a global financial super app isn’t enough. Our team members are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important Notice for Candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official company channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official company emails.
• We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with the company. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with the company may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with the company's Candidate Privacy Notice.