About the Role:
As a key member of our team, your primary objective is to drive new member growth and retention by effectively managing the full sales cycle. You will engage leads, converting them into active members who will benefit from our premium wellness experiences.
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Key Responsibilities:
- Understand and strive to meet volume and financial targets.
- Manage the lead pipeline, which includes calling, cleaning, qualifying, and advancing leads.
- Act as a key account manager for an assigned customer base.
- Conduct inbound/outbound calling, addressing follow-ups, consumption issues, satisfaction checks, expiring members, and complaints.
- Prepare and present reports to the Sales Manager.
- Maintain customer profiles and regularly update acquisition and retention forecasts.
Experience Required:
- Minimum of 5 years working in Sales and Customer Experience roles.
- At least 2 years of experience in the Fitness/Wellness industry.
Using GenAI in Your Application Process:
To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently, without assistance from generative AI tools. This approach ensures we genuinely understand your strengths, thinking, and how you approach real situations.
Equal Opportunity Statement:
We are committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience, and business needs.
