Fleet IT Engineer

About the Role
Deliver technical expertise, service, and support to owned and managed vessels to meet the needs of the company for a safe and efficient operation.

Key Accountabilities
Fleet IT Support:

• Provide e-mail and phone advice to vessels on all problems concerning onboard computer systems, hardware and software, analyzing specific problems and suggesting corrective actions.
• Provide solutions to Fleet and SHEQ divisions as per IMO and class of registry’s rules and regulations to meet charterers demand.
• Monitor fleet applications and relevant servers for seamless data transmission to and from the vessel and office.
• Provide technical support and liaise with service providers for radio communication equipment onboard.
• Provide technical support to vessels' audio, video, and entertainment systems.
• Configure interfaces among vessels' IT networks and engine vibrations systems as required by business requirements to obtain vessels' best performance.
• Coordinate with vendor support to resolve technical problems with desktop computing equipment, printers, and software.
• Support the testing, configuration, purchase, supply, and installation of replacement onboard computer hardware and software to ensure safe and efficient vessel operation.
• Test single units of any third-party software destined for vessels to ensure successful integration into the existing onboard software prior to fleet-wide procurement.
• Ensure all vessels' computers maintain the current version of anti-virus software and supply upgrades of anti-virus software. Also, ensure all vessels' computers are running licensed software and that there are no copyright infringements.
• Ensure the repairs are completed efficiently and cost-effectively, taking into account the severity of the fault and the vessel’s voyage pattern when repairs require a visit to the vessel.
• Prepare and present weekly updates to the Fleet IT Team Lead regarding all relevant Fleet IT tasks.
• Ensure network connectivity inside vessels, which includes activating network points and patch panels, as well as wireless connectivity of all provided SSIDs.
• Assist in administering the software program that links between data files from vessels and the office-based data processing programs. Advise vessels on any data errors and suggest corrective actions.

Technology Enhancement

• Perform all activities related to asset management such as registration, tagging, preventive maintenance, licenses, and usage.
• Obtain various recommended patches for operating systems, databases, and software and apply them to all systems in a timely manner to ensure optimum performance.

Safety, Health, Environment, & Quality (SHEQ):

• Adhere to all relevant SHEQ policies, procedures, instructions, and controls so that the company provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.

Policies, Systems, Processes & Procedures:

• Implement approved policies, processes, and procedures and provide instructions to subordinates to ensure their proper implementation.

Others:

• Carry out any other duties as directed by the Fleet IT Team Lead.

Financial Authorities
Not Applicable

Qualifications, Experience, and Job Skills
Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, or any related field
• Microsoft Certified Professional (MCP) certificate is a must
• ITIL certificate is a must
• Cisco Certified Network Associate (CCNA) certificate is preferred

Experience:

• 5 years of experience, of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:

• Knowledge of Windows, MAC, Linux, Microsoft products, and different antivirus software
• Knowledge of marine radio, navigation & satellite communication systems, and marine navigation & cargo engineering systems
• Basic project management skills (follow-up, documentation, updating tasks)