About the Job
This role involves managing the Fleet Service Sales function for an assigned portfolio, executing sales strategies and maintaining open communication with fleet customers to ensure they receive optimal services. The job requires collaboration with both the sales and service teams, while also focusing on driving growth in fleet services and insurance sales.
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Key Responsibilities
- Manage Fleet Service Sales function and execute sales strategy while sustaining communication with fleet customers.
- Design policies for Fleet Discount to enhance service offerings to fleet companies. Collaborate with cross-functional stakeholders to implement these policies.
- Prepare and deploy strategies to improve the insurance business, including identifying new insurance companies, negotiating deals, and monitoring business post-contract.
- Participate in designing a Full-Service Lease product (FSL) to enhance fleet customer retention.
- Develop collaboration between sales and aftersales teams to enhance overall customer service and satisfaction.
- Create a business KPI Dashboard to monitor Fleet and Insurance KPIs in real-time for effective decision-making and reporting.
- Conduct Voice of Customer (VOC) surveys to gather market feedback and adjust strategies to stay competitive.
- Prepare strategic plans segment by segment to cater to the specific needs of each fleet segment.
- Analyze market potential and define opportunities, strengths, and weaknesses in the fleet service market.
- Organize market studies to understand competition and identify ways to increase fleet service penetration.
- Define new customized fleet offers in coordination with sales channels based on customer demand.
- Set targets based on UIO/Sales growth for fleet service sales and support channel partners in achieving these targets.
- Ensure prompt and efficient maintenance services for fleet customers by collaborating with the operations team.
Performance Indicators
- Percentage growth in fleet and insurance service sales.
- Number of new customers acquired.
- Net Promoter Score (NPS) measuring customer satisfaction.
Job Context
- This role directly impacts the achievement of fleet sales targets and gross profit.
- It serves as the primary contact point for fleet customers, directly influencing their satisfaction levels and the maintenance of strategic relationships.
Degree of Supervision
- The position operates with close to medium supervision with regards to field visit plans and sales target achievements.
Level of Authority
- High authority in planning field visits and managing sales targets, with limited authority concerning discounts and credit terms for fleet guests.
Minimum Qualifications
- Bachelor’s Degree in Mechanical Engineering.
Minimum Experience
- A minimum of 5 years in the automotive field, with at least 2 years in aftersales services.
Job-Specific Skills
- High communication skills.
- Strong time management and negotiation skills.
Languages
- Very good English is required; Arabic is a must.
Competencies
- Ensures Accountability (Individual Contributor).
- Plans & Aligns (Individual Contributor).
- Focuses on the customer (Individual Contributor).
- Learns through reflection (Individual Contributor).
- Fosters collaboration (Individual Contributor).
Why Work for Us?
Join a leading employer with over 75 years of commercial success in the MENAT region, and exciting opportunities across the globe. Our company culture fosters respect, innovation, and empowerment, allowing your ideas to flourish and drive success.
