About the Role
In this position, you will secure the network perimeter and manage security segments, primarily focusing on the configuration and maintenance of FortiGate and Palo Alto Next-Generation Firewalls (NGFW). You will define security policies, NAT rules, and web filtering, while also managing Client-to-Site and Site-to-Site VPNs. Analyzing logs and responding to security incidents (IPS/IDS), as well as managing Microsoft Entra ID (formerly Azure AD) and Hybrid Identity sync (AD Connect), will be key components of your responsibilities.
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Key Responsibilities
- Configuring and maintaining FortiGate and Palo Alto Next-Generation Firewalls (NGFW)
- Defining security policies, NAT rules, and web filtering
- Managing Client-to-Site and Site-to-Site VPNs
- Analyzing logs and responding to security incidents (IPS/IDS)
- Managing Microsoft Entra ID and Hybrid Identity sync (AD Connect)
General Responsibilities/Duties
A. Strategy and Planning
- Assist in the development, implementation, and update of section-related policies, procedures manual, delegation authority, systems user manuals, and standard forms, ensuring alignment with overall policies and procedures.
- Assist in the development, implementation, and update of strategic, budget, procurement, and operational plans, ensuring alignment with departmental strategy and objectives and organizational mission and vision.
- Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
B. Operations
IT Governance and Strategy:
- Assist in implementing IT operational standards across the organization, which includes regular communication and budgeting to achieve maximum efficiencies and synergies in IT operations.
- Assist in the development of IT policies, procedures, and operational standards for IT Infrastructure in accordance with industry best practices and implement across the organization to achieve maximum efficiencies and synergies in IT applications.
IT Infrastructure:
- Assist in designing and developing technical infrastructure and ensure continuous updates in accordance with IT policies, procedures, industry standards, and best practices to support IT business continuity efficiently and effectively.
- Assist in monitoring the performance of the organization’s IT infrastructure by utilizing proactive monitoring systems, responding to technical malfunctions and incidents immediately, and developing appropriate solutions in coordination with concerned parties.
- Assist in implementing IT disaster recovery plans for IT infrastructure to ensure adequate backup and availability of all information and business continuity in case of disruptions or emergencies.
- Assist in implementing policies and procedures related to the use of cloud-based systems/services, including connections to various cloud network types, monitoring and maintaining firewalls, requesting new technology, and ensuring an appropriate and secure cloud environment.
- Assist in evaluating business requirements and designing the best technical and commercial solutions while aligning with business goals and objectives to ensure compatibility with the organization’s cloud environment.
- Assist in planning and deploying cloud resources, monitoring resource performance to ensure service availability and financial reporting capabilities.
- Provide input in analyzing and categorizing cloud resources, reviewing consumption to ensure cost-effectiveness and accurate reporting.
- Assist in monitoring and reviewing administrators' vendors’ access to the cloud environment and provide management reports to ensure proper control of access provisions and up-to-date information.
- Work closely with related end-users to respond to technical issues and queries; determine the source of the problem, and resolve issues as per the Service Level Agreement (SLA) and criticality of the incident.
- In collaboration with the Procurement Department, conduct vendor selection processes to meet operational needs and secure both commercial and technical agreements.
- Assist in preparing reports that provide high-level cloud performance information to management and detailed data for review and enhancements.
Data Center:
- Assist in implementing Data Center/server room standards and procedures, including managing HVAC, UPS, electrical systems, and generators, monitoring performance, conducting inspections, and troubleshooting technical issues to ensure ISO standards are maintained to support IT requirements.
- Assist in daily inspections, electrical and mechanical system upgrades, equipment installations, cabling, labeling of cables, and maintenance of electrical generators/UPS battery systems to support business operations in accordance with IT policies, procedures, and ISO standards.
C. Talent Management and Development
- Ensure completion of required training and certification programs to stay current with job requirements and ensure continuous performance improvements.
- Obtain timely performance review assessments for midyear and annual performance reviews and ensure to meet the set KPIs.
- Stay current with updated information relevant to the role to maintain a standard performance level.
- Contribute to knowledge dissemination and sharing to build internal capabilities within the team and maximize effective performance.
- Contribute to the development of UAE National employees in line with the objectives of the organization and its Emiratization strategy.
D. Corporate
- Ensure adherence and compliance with all corporate policies, procedures, and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
- Prepare section-related correspondence, including emails, memos, and letters, to ensure professionalism, completeness, and accuracy.
- Retain, document, preserve, and archive section-related physical and electronic records according to relevant policies and procedures.
- Respond to any section-related queries and provide required support to organizational units and employees as needed.
- Utilize relevant technologies to optimize work efficiency.
- Demonstrate compliance with the organization's values, Code of Business Conduct, and ethics to foster a value-driven culture.
- Identify opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
- Contribute to timely and accurate statement and report preparation and submission to meet departmental requirements and quality standards.
- Cooperate in implementing relevant health and safety legislation, policies, and procedures in the performance of duties.
E. General
- Level of performance should reflect academic qualifications, types of courses in the field of specialization, employee job level, and productivity level.
- Required academic and professional certificates should be obtained within the specified period as per the employee’s Individual Development Plan.
- Perform tasks and responsibilities independently unless delegated otherwise due to incapacity.
- Ensure teamwork, collaboration, and dedication in performing duties.
Requirements
- Academic Qualifications: Bachelor’s Degree in Computer science or relevant field
- Professional Experience: 0 – 6 years of relevant experience
- Language Proficiency: Proficiency in Arabic and English.
