Location
United Arab Emirates - Dubai
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About the Job
We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization.
Your Impact
- Drive Tangible Outcomes through Hands-On Implementation: Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.
- Build Transformative AI Solutions: Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems, including architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows.
- Engineer Bespoke Agentic AI Solutions: Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they meet unique business requirements and integrate seamlessly with existing customer ecosystems.
- Data Configuration & Integration: Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies.
- Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery.
- Drive Agentforce Innovation: Lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences.
- Become a Trusted Strategic Partner: Embed yourself deeply with client teams to understand their operational challenges and strategic goals, translating these needs into technical requirements and solution designs.
- Conduct Deep-Dive Technical Debugging and Root Cause Analysis: Perform detailed analysis, debugging, and root cause identification for complex system interactions.
- Lead Rapid Prototyping and Iteration: Quickly develop proofs-of-concept and minimum viable products, demonstrating capabilities and gathering feedback for iterative refinement.
- Implement and Enforce Best Practices: Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions.
Required Qualifications
- 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions.
- Strong background in Computer Science or a related engineering discipline.
- Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).
- Extensive hands-on experience building and deploying solutions with AI/LLM technologies.
- Deep expertise in data modeling, processing, integration, and analytics.
- Significant direct experience with the Salesforce platform, including advanced configuration and customization.
- Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects.
- Ability to travel up to 60% of the time, as needed to customer sites.
Preferred Qualifications
- Extensive experience with Salesforce Data Cloud and/or Agentforce platform.
- Experience developing and deploying conversational AI solutions within highly regulated industries.
- Expert-level experience with Apex and/or Python coding languages in a professional setting.
- Prior experience in a customer-facing, hands-on technical lead or architect role.
- Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect).
- Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds).
- Extensive experience with Salesforce Flows and Lightning Web Components (LWC).
