About the Job:
The company is a globally recognized leader in conversational and generative AI, dedicated to empowering businesses with effective, simple, and responsible AI solutions. Our aim is to enhance customer experiences for enterprises while optimizing the efficiency of contact center agents. With over 100 million consumers served and 500,000+ employees benefiting from our AI technology, we have saved companies over $500 million through automated interactions.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are seeking a Forward Deployed Engineer to work closely with our enterprise customers, particularly from Fortune 500 companies. This role combines deep technical expertise with the ability to address complex enterprise challenges directly in collaboration with customer teams. You will architect, build, and scale AI solutions, transforming operational efficiencies for our clients.
Responsibilities:
- Collaborate with enterprise clients to tackle complex technical problems, designing comprehensive solutions.
- Engage in hands-on architecture and engineering, utilizing the company Agent Platform to build and optimize systems.
- Serve as a technical authority, engaging with enterprise architects and senior leadership; present solutions that align business value with technical capability.
- Lead workshops and design sessions, translating AI capabilities into business fundamentals for diverse stakeholders.
- Provide feedback to enhance product offerings from insights gained during customer engagements.
- Document successful solution patterns and create technical assets to share across teams.
Must Have Requirements:
- Minimum 10 years of engineering experience in enterprise software or solutions architecture.
- Significant experience working with large enterprise customers, especially interfacing with enterprise architects.
- Proficiency in APIs, microservices, cloud infrastructure (AWS/Azure/GCP), and enterprise integration patterns.
- Experience with complex system integrations and scaling AI solutions across numerous users and regions.
- Familiarity with agent frameworks and experience with AI/ML systems and voice AI platforms.
- Professional experience in roles at top enterprise platform vendors (e.g., Palantir, AWS, Salesforce).
Languages:
Bilingual proficiency in Arabic and English is mandatory. Candidates must be capable of conducting meetings and communications in both languages.
Education Qualification:
- Bachelor’s degree in Engineering, Computer Science, or a related field is required.
- A Master’s degree or equivalent preferred.
Location: United Arab Emirates (UAE) or Kingdom of Saudi Arabia (KSA), Remote
Work Conditions: Full-time
