💼 About the Role
The company is building the AI platform that powers debt collection for some of the world's leading banks, telcos, and utilities. We're looking for a Forward Deployed Engineer based in Dubai who will play a key role in building and deploying the company across the Middle East and Arabic-speaking markets.
You'll work closely with Product, Engineering, Deployment, and Revenue, while spending significant time working directly with customers and prospects across the region. Run discovery sessions, support deployments, solve complex customer problems, and build strong relationships with the teams using the company.
You'll operate at the intersection of engineering, product, and customer success. You'll understand how a customer's business works, translate complex requirements into technical solutions, build and configure those solutions, and ensure the company delivers measurable value in production.
This is a highly autonomous role. You'll be expected to get close to the customer, figure out what needs to be done, and make it happen.
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📝 Responsibilities
Deliver technically robust client configurations
- Ensure every deployment is technically correct, properly scoped, and aligned with agreed requirements before going live.
- Own configuration quality end-to-end — no silent workarounds, no fragile setups.
Optimize agent performance through structured iteration
- Continuously analyze performance metrics and improve voice agent and communication flows.
- Use data to identify patterns, diagnose issues, and implement measurable improvements.
Act as the technical counterpart to clients
- Participate in client meetings as the product and systems expert.
- Clearly explain architecture, constraints, trade-offs, and product capabilities.
- Set expectations without overpromising.
Provide structured product feedback
- Identify when challenges stem from configuration vs. product gaps.
- Raise structured product requests with clear context, impact, and proposed direction.
- Collaborate with Product and Engineering to improve the platform.
Design scalable, reusable solutions
- Ensure configurations are maintainable and scalable across clients.
- Avoid one-off solutions that create downstream technical debt.
📚 Requirements
- Fluent in English and Arabic.
- Background in Data Science or Data Analysis.
- Strong technical foundations and the ability to write and understand production-quality code.
- Comfortable working directly with customers and translating business requirements into technical solutions.
- Deep product and systems understanding: Ability to reason end-to-end about data flows, architecture, dependencies, and system behavior. You think structurally, not reactively.
- Analytical and performance-driven thinking: Comfortable working with KPIs, performance metrics, and iteration cycles. Uses data to guide improvements, not intuition alone.
- Extreme ownership of configuration quality: Holds a high bar for technical correctness and long-term maintainability. Takes responsibility for outcomes, not just tasks.
🤝 What we offer
💰 Salary at the top of the benchmark.
📈 Fair equity with enormous upside potential.
🧩 Real Ownership - the company's strategy is yours to drive.
🙌 Small team, high autonomy, and outsized impact.
🗣️ The founding team's direct attention, and a category with a $300B+ industry behind it.
