About the role
As a Forward Deployed Engineer, you own the technical execution of AI agent builds for our enterprise customers, primarily banks and large lenders. Your responsibilities include scoping with the customer's technical and operations leads, designing the agent, building and testing it, and launching it on their systems. After launch, you're responsible for analyzing production data, explaining results to the customer, and deciding what to change in the agent and the contact strategy. Each deployment should leave behind patterns, tools, and tests that facilitate faster future deployments.
Location
You will be based in Dubai and will lead enterprise deployments for banks and large lenders in the UAE and the wider Middle East.
In this role, you will
- Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation, and production launch.
- Define the agent operating procedures (actions, guardrails, escalations) with the customer and turn them into agent behavior.
- Design and engineer the prompt and agent logic for identification, negotiation, and payment conversations across languages and channels.
- Configure the platform to fit each client’s needs, including call windows, retry and frequency rules per country’s regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links, and human agent hand-offs.
- Build evaluation and simulation harnesses, along with regression tests against real call outcomes, to identify errors and drifts before the customers do.
- Build, validate, and maintain integrations with customer systems such as core banking, collections platforms, data pipelines, and telephony.
- Diagnose failures from transcripts, traces, and logs to find the root cause, fixing issues in the agent or flagging them to Engineering.
- Analyze production performance metrics (contact rates, promises, payments, funnel) using SQL and dashboards, provide explanations to the customer, and translate findings into agent or strategy improvements.
- Collaborate with senior technical and operations stakeholders at the customer to define success metrics and adhere to timelines.
- Support Account Executives with technical discovery and demos for strategic deals.
- Transform recurring lessons into reusable templates and playbooks, while assisting in training newer Forward Deployed Engineers.
Your background looks something like this
- 5+ years in a technical customer-facing role: forward deployed engineering, solutions engineering, implementation engineering, technical consulting, or technical product management.
- Proficient in coding and SQL, experienced with APIs, and capable of end-to-end integration building.
- Hands-on experience with large language models (LLMs), including prompting, evaluations, guardrails, harnesses, and tool usage.
- Experience delivering production systems for enterprise customers requiring structured testing and iteration.
- Ability to explain technical decisions clearly to senior stakeholders while converting requirements into a delivery plan.
- Comfortable in fast-moving, ambiguous situations, contributing as both a builder and a solution-shaper.
- Native-level Arabic and fluent in English.
Even better if you have
- Experience in banking, lending, or collections and familiarity with regulated customer communications.
- Background in voice AI or telephony.
- A degree in Computer Science, Engineering, or Math, or equivalent experience.
What we offer
💰 Competitive salary based on your skills, experience, and impact.
📈 Stock options to own a piece of what we’re creating together.
🧩 Impact: Participate in our startup journey from day one, playing a key role in our growth and building something meaningful.
📚 Learning: Continuous development through training, knowledge-sharing opportunities, and exposure to other leading startups in our ecosystem.
🛜 Hybrid & Flexible: Our default arrangement is hybrid – 3 days a week at our office in Dubai and 2 days of remote work. We emphasize flexibility and trust you to manage your time and workspace to achieve your best work.
