About the Role
As a Forward Deployed Engineer (FDE), you will be the bridge between our platform and real-world applications. Your role will involve working directly with clients to address their most pressing technical challenges, implementing solutions that are effective and viable in a production environment. You will be responsible for adapter development while collaborating with internal teams to enhance core feature development, ensuring our platform delivers substantial value to clients. Enjoy the startup-level freedom while managing enterprise-scale problems, and take charge of the entire technical relationship with clients. This includes translating business constraints into technical specifications and orchestrating seamless deployments tailored to their unique environments. Your insights will not only influence our roadmap but will also foster a feedback loop that aligns client needs with platform evolution. This position is ideal for those seeking variety and wishing to see the tangible impacts of their technical work on real businesses.
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Responsibilities
Client Engagement
- Coordinate end-to-end technical delivery for specific clients
- Run technical calls, reviews, and sign-offs with client teams
- Translate technical constraints into internal requirements and collaborate with clients to develop feasible implementation strategies
- Travel to client sites as needed (less than 20% travel expected)
Technical Implementation
- Lead client-specific adapter implementation in customer environments
- Make architectural decisions within defined scope and escalate platform-level concerns to Principal Engineers
- Collaborate with internal engineering teams, Product Owners, and Team Leads on client-requested core feature implementation guidance, prioritization, and validation
- Work with infrastructure teams on deployments, release validation, multi-tenancy design, and deployment strategy
Knowledge & Process Development
- Contribute field insights to product development
- Push to build reusable solutions for common patterns
- Contribute to the development of our document repository of best practices and learnings to create codified assets (technical documentation) for future clients (e.g., SSO integration, infrastructure sizing, API auth, CI/CD process, etc.)
Requirements
- Proficiency in general-purpose programming languages and scripting; our current stack includes TypeScript and Go. You won't be required to design and code core systems or drive product feature development, but you'll need experience to contribute to client-specific adapters through data mapping, API integrations, and tenant configuration.
- Experience debugging cloud-native environments; familiarity with relational databases, Kubernetes, durable execution (Temporal), logs, and traces.
- Ownership mindset and accountability for client success.
- Excellent communication skills for technical calls and client interactions.
- Collaborative approach to working with both internal teams and external clients.
- Ability to translate technical constraints into business requirements and vice versa.
- Strong problem-solving skills and sound escalation judgment.
- Proven track record in client-facing roles preferred, but candidates with strong technical skills and a desire to work on the frontlines are also welcome.
- Consulting, agency, or startup background is an advantage.
- Experience working with cross-functional teams in rapidly changing environments.
- Background in production environment implementation and troubleshooting.
