The Fraud Monitoring Agent will be responsible for monitoring alerts triggered in the fraud management system on a daily basis and deciding on the necessary actions, which may include blocking cards, placing temporary holds to verify transaction authenticity, and escalating cases.
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Responsibilities
- Monitor alerts triggered in the fraud management system on a daily basis and decide on the necessary actions, which may include blocking cards and placing temporary holds to verify transaction authenticity.
- Conduct Enhanced Due Diligence (EDD) after blocking any card or to confirm suspected transactions and coordinate with the company fraud department when card replacement is needed.
- Perform record keeping of confirmed fraud and preparation of reports on fraud trends, patterns, and losses.
- Coordinate with the company fraud department for regular fraud rule enhancements to be introduced in the fraud management system in attempts to have a more efficient and effective monitoring.
Qualifications
- Bachelor’s degree in business, finance, or equivalent field of studies.
- Experience in fraud monitoring and analysis is a plus, preferably if related to card payments (issuing and acquiring).
- Accuracy and a keen eye for details.
- Acknowledgement and compliance with policies and procedures and regulatory requirements.
- Good analytical, problem-solving, and time management skills.
- Good communication skills in English and Arabic language.
