About the Role
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This opportunity is suited to a commercially minded hospitality leader who enjoys combining operational discipline with hands-on team leadership. As General Manager, you will play a central role in shaping the performance of the concept, supporting service excellence, and helping create a reliable, high-quality guest experience while working closely with teams and suppliers. The company is building its presence in the hospitality space in the Democratic Republic of the Congo, with a focus on delivering a strong customer experience, consistent product standards, and well-run day-to-day operations.
Responsibilities
- Oversee daily kiosk operations, service quality, hygiene, and food safety.
- Manage staffing, scheduling, training, performance, and team development.
- Monitor sales, inventory, food costs, budgets, and operational profitability.
- Implement brand standards and ensure consistent product quality across operations.
- Coordinate with suppliers and resolve operational issues in the DRC market.
Requirements
- 5+ years of general management experience in hospitality or quick-service food operations.
- Proven ability to drive sales performance, manage budgets, and improve operational profitability.
- Strong knowledge of food safety and hygiene standards, inventory control, and cost controls.
- Experience managing, training, and motivating frontline teams.
- Fluency in both French and English.
- Willingness to relocate to Lubumbashi, Democratic Republic of the Congo.
- Experience in a kiosk, retail food environment, or QSR setting is a plus.
- Education in hospitality is an advantage.
Benefits
- Competitive salary ranging from USD 1200 to USD 1800.
- Free accommodation.
- Additional benefits.
