Front Office Engineer

About this opportunity:

At the company, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do:

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support in the investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

The skills you bring:

• the company Operations Engine - Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• the company RAN Management.
• the company VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• the company Packet Core Management.

Why join the company?

At the company, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: Saudi Arabia (SA) || Riyadh

Req ID: 790366