Fulfillment Planning Specialist

About the Role
We are looking for a Fulfillment Planning Specialist to manage store staffing across the assigned region. The role focuses on meeting staffing requirements, monitoring daily attendance, coordinating replacements, and working with third-party manpower providers to ensure shifts are covered.

Responsibilities

• Coordinate with third-party manpower providers to fill store associate positions based on the staffing plan for each city and store.
• Track staffing progress and report coverage gaps to the Planning team and store management.
• Monitor daily attendance, follow up on absences, late arrivals, and no-shows, and confirm replacements before shifts start.
• Follow up on trainee onboarding and acceptance based on attendance and performance. Track trainee drop-off and coordinate with stores and manpower providers to address recurring issues.
• Review shift schedules against the staffing plan, upload them to the system, and follow up on any changes or discrepancies.
• Monitor store associate turnover, identify its causes, and work with store teams and manpower providers to improve retention.
• Act as the main point of contact for manpower providers on staffing, documentation, and deployment. Review their performance against agreed service levels and escalate issues as needed.

Requirements

• 2+ years of experience in manpower fulfillment, workforce coordination, or operations in quick commerce, retail, or logistics.
• Experience coordinating staffing for high-volume, shift-based operations.
• Experience working with third-party logistics (3PL) companies or outsourced manpower providers.
• Proficiency in Microsoft Excel. Experience with workforce management or shift scheduling systems is a plus.
• Strong follow-up and coordination skills across multiple stores and cities.
• Strong communication skills in Arabic and English.
• Bachelor’s degree or diploma in Human Resources, Business Administration, Operations Management, or a related field.
• Willingness to travel within the assigned region for regular store visits.
• Experience in dark store operations, fulfillment operations, or the company Ground Operations is a plus.